SUPPORT_ISSUE_MANAGE SUPPORT Endpoint
  /rpc/support/?method=SUPPORT_ISSUE_MANAGE  
 

Object: 8. Click here for more information.

Notes:
- If the is NOT in same space as issue space then can only _manage lodgedate (if adding), name, notes, email, phone, severity, and user
- This can be used in conjunction with CORE_ATTACHMENT_FROM_BASE64 to associate a Screenshot for example

 
  PARAMETERS TYPE  
  DataReturn Text A comma delimited list of advanced search fields to be returned after a successful save
  Id Numeric  
  Remove Numeric Pass '1' to remove the item
       
  CompletedDate Date  
  CompletedDateTimeZone Numeric  
  ContactBusiness Numeric Note: You can only set this field if the Issue is in your Space (ie you are not the customer)
  ContactPerson Numeric Note: You can only set this field if the Issue is in your Space (ie you are not the customer)
  Email Text (100)  
  LodgedDate Date Defaults to Today
  LodgedDateTimeZone Numeric  
  Name Text (50)  
  Notes Text (8000)  
  Object Numeric Click here to see valid values
  ObjectContext Numeric In conjunction with LinkType, links the Invoice to something else in the system.
  Phone Text (30)  
  ProcessingType Numeric There are some standard ones, plus you can define your own (via SETUP_SUPPORT_ISSUE_PROCESSING_TYPE_MANAGE). Standard ones are: 1=Training,2=ISP/Network Problem,3=Problem / fault,4=Suggestion,5=[not assigned] [default],6=Maintenance,7=Returns
  QuoteApproved Text (1) Y / N [default]
  QuotedHours Numeric  
  QuotedAmount Numeric  
  Reference Text (50) Defaults to SUPnnnnnn. Uses Profile Setting 45 to determine the default
  SendAlert Text (1) Y / N [default]. Not saved. If 'Y', then details of the support issue are posted to the AlertConversation configured in SETUP_SPACE_SETTINGS_MANAGE. If no conversation is configured, then the details are emailed to this issue's User
  Severity Numeric 0=Critical,1=Urgent,2=Routine,3=Non Critical,4=[unassigned] [default]
  Solution Text (8000)  
  SourceSpace Numeric Defaults to your space. Valid values are: 1. Your Space, 2. Spaces that you can switch into (CORE_SPACE_MANAGE), 3. Spaces that you registered. SETUP_SUPPORT_ISSUE_SOURCE_SPACE_SEARCH returns all the records that match the 3 conditions
  Status Numeric 1=Not Started,2=In Progress,3=Completed,4=Discontinued,5=On Hold,6=[not assigned] [default],7=Customer Testing,8=To Be Checked. You can add to this list via SETUP_SUPPORT_ISSUE_STATUS_MANAGE. Note: Customers only have access to the standard values 3, 4, 5, and 6.
  TechnicalNotes Text (8000)  
  Title Text (50) Mandatory
  Type Numeric 1=Help Required [default],2=Suggestion,3=General Comment
  User Numeric Mandatory. When adding, or modifying an Issue that you added, this needs to be a person who can switch into your space. You can pass either User or Link, both of which can be found via SETUP_EXTERNAL_USER_ACCESS_SEARCH with a filter of AcceptSupport = Y.
  Version Numeric Define your own values using SETUP_SUPPORT_ISSUE_VERSION_MANAGE
  RETURN  
  id  
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