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PARAMETERS |
TYPE |
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DataReturn |
Text |
A comma delimited list of advanced search fields to be returned after a successful save |
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Id |
Numeric |
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Remove |
Numeric |
Pass '1' to remove the item |
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CompletedDate |
Date |
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CompletedDateTimeZone |
Numeric |
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ContactBusiness |
Numeric |
Note: You can only set this field if the Issue is in your Space (ie you are not the customer) |
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ContactPerson |
Numeric |
Note: You can only set this field if the Issue is in your Space (ie you are not the customer) |
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Email |
Text (100) |
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LodgedDate |
Date |
Defaults to Today |
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LodgedDateTimeZone |
Numeric |
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Name |
Text (50) |
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Notes |
Text (8000) |
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Object |
Numeric |
Click here to see valid values |
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ObjectContext |
Numeric |
In conjunction with LinkType, links the Invoice to something else in the system. |
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Phone |
Text (30) |
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ProcessingType |
Numeric |
There are some standard ones, plus you can define your own (via SETUP_SUPPORT_ISSUE_PROCESSING_TYPE_MANAGE). Standard ones are: 1=Training,2=ISP/Network Problem,3=Problem / fault,4=Suggestion,5=[not assigned] [default],6=Maintenance,7=Returns |
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QuoteApproved |
Text (1) |
Y / N [default] |
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QuotedHours |
Numeric |
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QuotedAmount |
Numeric |
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Reference |
Text (50) |
Defaults to SUPnnnnnn. Uses Profile Setting 45 to determine the default |
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SendAlert |
Text (1) |
Y / N [default]. Not saved. If 'Y', then details of the support issue are posted to the AlertConversation configured in SETUP_SPACE_SETTINGS_MANAGE. If no conversation is configured, then the details are emailed to this issue's User |
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Severity |
Numeric |
0=Critical,1=Urgent,2=Routine,3=Non Critical,4=[unassigned] [default] |
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Solution |
Text (8000) |
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SourceSpace |
Numeric |
Defaults to your space. Valid values are: 1. Your Space, 2. Spaces that you can switch into (CORE_SPACE_MANAGE), 3. Spaces that you registered. SETUP_SUPPORT_ISSUE_SOURCE_SPACE_SEARCH returns all the records that match the 3 conditions |
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Status |
Numeric |
1=Not Started,2=In Progress,3=Completed,4=Discontinued,5=On Hold,6=[not assigned] [default],7=Customer Testing,8=To Be Checked. You can add to this list via SETUP_SUPPORT_ISSUE_STATUS_MANAGE. Note: Customers only have access to the standard values 3, 4, 5, and 6. |
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TechnicalNotes |
Text (8000) |
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Title |
Text (50) |
Mandatory |
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Type |
Numeric |
1=Help Required [default],2=Suggestion,3=General Comment |
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User |
Numeric |
Mandatory. When adding, or modifying an Issue that you added, this needs to be a person who can switch into your space. You can pass either User or Link, both of which can be found via SETUP_EXTERNAL_USER_ACCESS_SEARCH with a filter of AcceptSupport = Y. |
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Version |
Numeric |
Define your own values using SETUP_SUPPORT_ISSUE_VERSION_MANAGE |
